When a team member gets a new device or is locked out of their account, their credentials can be reset from the Edit Person dialog.
Administrators and Owners can reset a person's credentials, so they re-establish their Multi-Factor Authentication (MFA) credentials.
- Owners can reset any other team member's account.
- Administrators can reset any other team member's account, except the Owner's.
- If an Owner needs their MFA reset, please contact Audere support.
While a person's account is being reset, they will still display on the Schedule with all associated projects, phases and assignments.
Step 1: Open Edit Person Dialog Box
- From the People view of the Schedule page, hover your cursor over a person's name in the list, or tap the row if using a mobile device. The row color changes to indicate the person that will be updated.
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When the floating action buttons appear, select the
More Actions button and then select Edit to open the Edit Person dialog.
Note: The Edit button is only available for Resource Managers, Administrators and Owners
Step 2: Reset User
- Select the Reset User link to remove the person's Audere credentials and send them a new invitation email.
- The Reset User link only appears when a person has accepted their initial invitation and set up multi-factor authentication (MFA) for their account.
- The invitation link is valid for 24 hours.
- Once a new email is sent, the Reset User link changes to Invite Sent.
Step 3: Complete Setup
The person will receive a new invitation email with a link to re-establish their MFA setup. If you are an existing user re-establishing your account:
- Use the link provided in the email to access Audere.
- Enter the Password you would like to use; the Email field automatically populates with the email address that the invitation was sent to.
- Select the Set Password button to have access Audere.
- Complete the MFA setup.
- Enjoy Audere again!
See Also: